As I mentioned before, I want to share with you the whole truth about our renovation. I wish there were good news this week, but when I think about it, it’s just been a bad week.
First off, the boys’ vanity arrived… in PIECES. Unlike the other large, heavy items that have been shipped to me, this one arrived with the box leaning forward (already a bad sign) and once I opened the box to inspect the goods not only was the vanity not sitting straight, but the whole marble counter top was shattered. Not just chipped, SHATTERED.
I don’t blame Build.com, they processed my order and sent it off to either their warehouse or the manufacturer and those people then shipped out my item in good faith. However, the shipping company YRC was appalling. The whole delivery for this item was suspect from the start. First, they call me, leave me a message telling me I will need to assist in unloading. They leave another message the next day. I ended up responding to them within 1 1/2 days after their first call. When I finally do talk to them and schedule the delivery, they again reiterate someone needs to be there. I call them to check status at 4:19pm last Friday (delivery was set for between 2-5pm) and they say that according to their records the delivery was made at 4:14pm. Really? Why didn’t anyone call so I could be there for the delivery, I always get called before a delivery. The dispatcher has the audacity to say, “you’re saying UPS calls you.” I have been dealing with many deliveries in the last few weeks and ALL of them called when they were 30 minutes out. What the ….? Freight delivery ain’t no UPS. Plus they insisted someone be there. So, I book it over to the house, one of the workers had kindly accepted the delivery, only to find the above mentioned shattered vanity. After President’s Day, I followed up with Build.com. Again, stellar customer service. Build.com is sending out a replacement and apologized on behalf of the freight company. YRC SUCKS. Their customer service sucks. BTW- did I mention that because I didn’t call back right away but took 1 1/2 days to get back to them, they started processing a return on the item which got the people at Build all confused. Seriously bad service YRC.
Second bit of bad news, one of the walls on the lower level that showed water damage ended up needing more than just a patch up. Because the wall is partially below ground (the house is built into a hill), we now have to add a ton of cement reinforcement because the walls should never touch the dirt. Otherwise the water will seep into the wood, as was previously demonstrated. When they broke out the stucco to start fixing, they found more damage. Now, they are recommending we replace two huge stucco portions. That is how the small patch pictured below became one huge nightmare.
Oh, and that’s not the end of it. The lower level used to be one ginormous room of about 1000 sq ft. The previous owner operated that space for decades as a dance studio, hence the open space. When the city inspector came by, he was none too pleased and felt the space needed a bunch of reinforcement to be habitable. Why was this not an issue before, when the SAME city licensed the space as a dance studio? So, we’ve had to add a bunch of beams for $tructural $support. Not a good week.
Here are some “Before” pictures of the lower level, for your viewing pleasure. As you can see, a dance studio complete with mirrors and barres.
OK, I’ve vented now. I feel better. If you read through to the end, thank you for listening.